Direct Debit Compliance
These terms are set by our current Payment provider, Payrix Australia, and are in compliance with Australian laws and regulations. Hamlet Co provides these as a guide and are not responsible for the content in the terms and conditions and this should always be revised by an appropriate member of staff in your business.
DIRECT DEBIT REQUEST TERMS
Our current payment gateway provider for Maitland Business Central is Payrix Australia. They are an industry-leading and secure provider of payment processing services. Payrix’s technology will be used to store payment information and charge your account as specified below.
When clicking ‘I Agree‘ via our customer portal hosted at Hamlet (for Maitland Business Central) you agree that:
- I/We authorise and request Payrix Australia Pty. Ltd.ABN 63 135 196 397 (User ID 38220) (“Payrix”) to debit payments from my/our account as specified below, at intervals and amounts as directed by Maitland Business Central (“The Business”) as per the Terms and Conditions of my agreement with The Business and in accordance with this Direct Debit Request and the Payrix DDR Service Agreement.
TERMS AND CONDITIONS OF DIRECT DEBIT
This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with Payrix Australia and the Business. It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form
I/We hereby authorize Payrix Australia Pty Ltd (ABN: 63 135 196 397) Direct Debit User ID 382220 to make periodic debits on behalf of the “Business” as indicated above (herein referred to as the Business)
I/We acknowledge that Payrix Australia is acting as a Direct Debit Agent for the Business and that Payrix Australia does not provide any goods or services and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.
I/We acknowledge that Payrix Australia and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. Payrix Australia and the Business will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request, this Agreement and the terms and conditions of the agreement with the Business.
I/We acknowledge that bank account details have been verified against a recent bank statement to ensure accuracy of the details provided. If uncertain you should contact your financial institution.
I/We acknowledge that is my/our responsibility to ensure that there is sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight; however transactions can take up to three (3) business days depending on your financial institution.
I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/We agree that Payrix Australia will not be held responsible for any fees and charges that may be charged by your financial institution.
I/We Acknowledge that there may be a delay in processing if:
1) There is a public or bank holiday on the day, or any day after the debit date
2) A payment request is received by Payrix Australia on a day that is not a Banking Business Day
3) A payment request is received after normal operational hours, being 2.30pm Monday to Friday. Any payments that fall due on any of the above will be processed on the next business day.
I/We authorise the Business to vary the amount of the payments from time to time as provided for within the Business agreement.
I/We authorise Payrix Australia to vary the amount of the payments upon instructions from the Business.
I/We do not require Payrix Australia to notify me/us of such variations to the debit amount.
I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments.
I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms of the debit arrangements.
I/We acknowledge that variations to the debit arrangement will be directed to the Business. I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.
I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming you are advised to contact your financial institution.
I/We acknowledge that if a debit is returned by my/our financial institution as unpaid.
I/We will be responsible for any fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by Payrix Australia.
I/We authorise Payrix Australia to attempt to re-process any unsuccessful payments as advised by the Business.
I/We acknowledge that if specified by the Business, a setup, variation, dishonour, SMS or processing fees may apply as instructed by the Business.
1) The Debit User to verify details of my/our account with my/our financial institution
2) The Financial Institution to release information allowing the Debit User to verify my/our account details.
Payrix Australia Pty Ltd ABN: 63 135 196 397 P.O Box 6290, Upper Mt Gravatt, Queensland 4122 Ph: 07 3040 4320 Fax: 07 3343 8590
STANDARD FEES AND CHARGES
Fees and charges associated with the Payment Gateway are detailed below.
Recurring payments from Bank accounts and Credit cards
|Credit/Debit Card Transaction Fee
|Calculated on transaction value
|Calculated on transaction value
|Failed Transaction (Recurring)
|Per Rejected Transaction
|Failed Transaction (Realtime)
|Per Rejected Transaction
* Additional 1.10% will apply to International Credit Cards Calculated on transaction value
** Additional 0.25% will apply to Bank Account Transactions over $2,000.00. Calculated on transaction value